The Account Coordinator provides comprehensive administrative support to the Senior Director of Global Sales for the Sephora business, helping to ensure the efficient execution of day-to-day account priorities. Responsibilities include, but are not limited to, setting up items, updating sales forecasts, preparing presentation materials for weekly business reviews, collaborating with cross-functional partners to fulfill retailer requests, coordinating the shipment of product samples, maintaining retailer side-by-side documents and calendars, and completing Monday.com board submissions for promotions, new product launches, and other key initiatives. The role requires exceptional organization, attention to detail, responsiveness, and follow-through in a fast-paced environment.
Role Responsibilities:
- Provide comprehensive administrative support to the Senior Director of Global Sales for the Sephora business across all brands and assist with day-to-day account priorities.
- Coordinate item setup and new product launches, including required presentations, documentation, and retailer submissions.
- Update sales forecasts/actuals and track monthly sell-in performance against budgeted goals.
- Prepare presentation slides, sales updates, and supporting materials for weekly business reviews and internal meetings.
- Perform weekly site audits to ensure the brand is displayed accurately and appropriately on the retailer’s website.
- Serve as the liaison between the retailer and all internal cross-functional partners, including Marketing, Operations, Finance, Education, and Supply Chain, to coordinate requests and support account priorities.
- Ensure all retailer and account emails are reviewed and addressed within 24 hours of receipt.
- Attend account and internal calls, take clear and thorough notes, document action items, and distribute timely recaps to relevant stakeholders.
- Maintain retailer side-by-side documents, calendars, agendas, recaps, and other account management tools.
- Complete and maintain Monday.com board submissions and updates for promotions, new launches, sampling, visual merchandising, and other key initiatives.
- Coordinate the shipment of product samples, and gratis materials.
- File and organize all account documents accurately in OneDrive and SharePoint to ensure information is current and easily accessible.
- Coordinate account meetings, including Market Week and biweekly or monthly touch bases, and ensure required materials are available to participants.
- Process orders in NetSuite, verify available inventory, partner with warehouses to support on-time shipment, and assist with account shortages or disputes.
- Support account education and visual merchandising initiatives.
Competencies:
ORGANIZATION AND PRIORITIZATION – Demonstrates the ability to manage multiple administrative and account priorities, maintain accurate calendars and documents, and meet deadlines in a fast-paced environment.
ATTENTION TO DETAIL – Consistently delivers accurate item setup, forecasts, presentations, retailer submissions, site audits, orders, and account documentation.
COMMUNICATION AND RESPONSIVENESS – Communicates clearly and professionally, takes thorough meeting notes, distributes timely recaps, and ensures retailer and account emails are addressed within 24 hours.
CROSS-FUNCTIONAL COLLABORATION – Builds effective working relationships and serves as a dependable liaison between the retailer and internal partners across Marketing, Operations, Finance, Education, Supply Chain, and other functions.
INITIATIVE AND FOLLOW-THROUGH – Anticipates needs, proactively resolves routine issues, tracks action items, and follows tasks through to timely completion with minimal supervision.
ANALYTICAL AND BUSINESS ACUMEN – Understands sales forecasts, actuals, inventory, sell-in performance, promotional activity, and retailer priorities to support informed account decisions.
TECHNOLOGY AND DOCUMENT MANAGEMENT – Uses PowerPoint, Excel, Outlook, Monday.com, NetSuite, OneDrive, and SharePoint effectively to prepare materials, manage submissions, process information, and maintain organized records.
ADAPTABILITY AND SERVICE ORIENTATION – Responds constructively to changing priorities and retailer requests while maintaining professionalism, urgency, and a high level of internal and external service.
Education / Certifications:
- Bachelor’s Degree
- 5+ years of experience in a similar role
Experience / Abilities:
- Computer skills required: Word, Excel, Outlook, PowerPoint, Power BI, and Monday.com.
Travel and Hours:
- Full time
- Some travel may be required.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Employee is regularly required to talk or hear.
- Employee frequently is required to stand, walk, use hands and arms to reach for items and / or materials
- Employee is occasionally required to lift office products and supplies, up to 20 pounds.
EEO Statement:
It is Company policy to provide equal opportunity in employment, development and advancement for all qualified persons without regard to age (40 and over), ancestry, sex/gender (including gender identity, gender expression, pregnancy, childbirth and related medical conditions), color, marital status, registered domestic partner status, medical condition, genetic characteristics/information, national origin, physical or mental disability, race, religion (including religious dress and grooming practices), sexual orientation, military and veteran status, or any other classification protected by applicable law